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Delivery & Shipment Costs
How do I contact you?
You can contact us with any questions by emailing us.
Are all your jackets made from Leather?
We offer different qualities for our jackets, which include Gots certified cotton canvas as well as 100% pure lambskin leather. Our product pages detail the fabric of each garment.
Can I exchange the size bought for another size?
Yes! We would be more than happy to exchange your size based on the availability of our stock.
To begin processing an exchange please email us. with your preferred size and order number as the subject of the email.
We will then share the return instructions along with a pre-paid label.
Please bear in mind that we make our production in very limited batches and may not be able to accommodate an exchange in your size of choice. If this is the case we will then refund you accordingly once the item has been returned.
How does your refund/exchange policy work?
View our full refund and exchange policy here
Am I required to set up an account before I place an order?
No, feel free to check out as a guest. However, sign up if you would like to be kept updated with the latest exclusive AN-Y1 capsules and promotions!
How will my goods come packaged?
Your order will be carefully packaged in our AN-Y1 branded gift box with luxury branded tissue paper.
How can I track my order?
Once we have dispatched your order you will receive a tracking number along with the courier details, this way you will be able to follow the journey of your parcel. If you need assistance with tracking your order, please email us.
Can I change or amend my order once it’s been placed?
You can amend your order hassle-free with us any moment before we have dispatched your parcel. You can also email us and one of our team members will be happy to assist you.
What happens if my order does not arrive?
Sometimes these things happen! Please email us with your order number in the subject line. so we can investigate your situation and provide you with a solution. If you would like, and your item is in stock we will be happy to send you a replacement. On the other hand if you would like a refund we would be happy to process this for you.
My question is not listed on your site?
We are here to help you with any queries! Please email us.
I have a complaint
At AN-Y1 we take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website please email us so we can assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Will shipping & duties be refunded on return?
In case of faulty or incorrect products, the original delivery cost will be included in your refund.
Which currencies can I shop in?
All payments are taken via PayPal which converts from all currencies depending on the exchange rate on the date of your purchase.
What payments does AN-Y1 accept and is it safe to use my credit/debit card on your site?
We use PayPal, which is a safe online payment system. Paypal accepts a wide range of payment options including all major credit cards including: Visa, Mastercard®, American Express, Discover, JCB, Diners Club, and EnRoute.
Will my personal details stay safe?
Shopping & Placing An Order
How do I receive an email newsletter?
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process
How do I know my order is confirmed?
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.
We will confirm our acceptance of your order by sending you an email that confirms that the products have been dispatched. The contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to supply you with a product, because that product is not in stock or no longer available,we will inform you of this by email and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged within 5 working days.
Are AN-Y1 items authentic?
All our items are authentic items from AN-Y1 designs. When you purchase from our website our labels, packaging and standards are a direct authentication for your item.
Returns & Refunds
What is your returns policy?
View our full refund and returns policy here
How do I prepare my item/s for return?
Products must be returned in new and used conditions. This means that the products should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. Products should be returned in the original packaging. All products are subject to inspection. All our parcels contain a pre-printed return form for you to use if you decide to return any items.
Do I need to pay for a return?
You will be responsible for paying the delivery cost, unless you are returning the products for being faulty or for another size. Please be aware that the products must be returned in the same unused condition with the tags attached and, to the extent possible, in the same packaging. For more information, please our Terms & Conditions, see Section 4 (Returns).
When will I receive my refund?
We will contact you once the item has been received and the refund process has started. Once processed you should receive your refund within 3 working days. We will attempt to refund the applicable amount using the same method used to make the payment.If you have a query about returning goods, please email us.
Cancellation of an order
How do I cancel an order?
In the UK and EEA, you may cancel your order within 24 hours of your emailed order confirmation and receive a full refund. If we have already dispatched or delivered the products, you will have 14 days to exchange or return them to us.
If you need to make any amendments to your confirmed order, please email us as soon as possible and we’ll see what we can do.
In the event of an error in connection with any products or services displayed through an-y1.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), AN-Y1 reserves the right to cancel any order prior to the time it is delivered to you.
You have a legal obligation to take reasonable care of the goods while they are in your possession.