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Customer support is very important to us, so if you have questions about your order or our products in general, please get in touch with us.

FAQs

What payments does AN-Y1 accept and is it safe to use my credit/debit card on your site?

We use PayPal, which is a safe online payment system. PayPal accepts a wide range of payment options including all major credit cards including: Visa, Mastercard®, American Express, Discover, JCB, Diners Club, and EnRoute.

How will my goods come packaged?

Your order will be carefully packaged in our AN-Y1 branded gift box with luxury branded tissue paper.

How does your refund/exchange policy work?

View our full refund and exchange policy here

How can I track my order?

Once we have dispatched your order you will receive a tracking number along with the courier details, this way you will be able to follow the journey of your parcel. If you need assistance with tracking your order, please email us.